FAQs

What is the method of delivery?

Doorstep Delivery. We despatch your order using third-party courier service, you will receive 1-2 working days later upon despatch.

What is the delivery timing like?

If you have selected Doorstep Delivery, delivery will be between 10am-10pm depending on the courier. As for office addresses, the courier will deliver during office hours.

Where is the location for self pickup?

Self Pickup will be at office. Address: Postal Code 409032, 180 Paya Lebar Road. For customer who opted for this will receive a pickup notification sent to their contact information (email/SMS) depending which you have inserted once the order is ready for pickup. Full collection details will be given.

What are the pickup timings?

Pickup timings are flexible. You will have to arrange via WhatsApp for the specific day and re-arrange if unable to pickup on the scheduled day.

Do my parcel have a tracking number?

All parcels have a tracking number, you can kindly trace your parcel on www.easyparcel.com with the tracking number provided to you upon despatch.

When can I get my order after making payment?

You will receive your order 2-4 working days including delivery upon placing order. 1-2 working days if you opted for pick-up. For more urgent orders, do contact us on WhatsApp at +65 8950-8831 or email us shopficklesg@gmail.com.

Do you accept urgent orders?

We do, depending on the current orders on hand. Reach out to us on Whatsapp +65 8950-8831. Rest assured, we will not accept urgent orders if we are not confident in fulfilling in time.

Do you accept bulk orders? Is there a discounted rates?

Yes, we accept bulk orders. Kindly email us at shopficklesg@gmail.com or Whatsapp +65 8950-8831 to enquiry.

What happens if my order was damaged during shipment?

All orders are packed promptly with bubble wrapped. In an unlikely event that the product is damaged during shipment, kindly take a few snapshots and Whatsapp to +65 8950-8831 or email shopficklesg@gmail.com. Our staffs will attend to the matter ASAP.

Can I do an exchange or refund after placing an order?

Due to the nature of customise goods, we are unable to do an exchange or a refund. Kindly ensure that selections of products, quantities, font, font colour and text for item is correct before submitting your order.

Can I make amendments to my order?

No changes can be made once orders are submitted.
Kindly ensure that selections of products, quantities, font, font colour and text for item is correct before submitting your order.

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