What is the method of delivery?
- Doorstep Delivery. We despatch your order using third-party courier service, you will receive 1-2 working days later upon despatch.
What is the delivery timing like?
- If you have selected Doorstep Delivery, delivery will be between 10am-10pm depending on the courier. As for office addresses, the courier will deliver during office hours.
Where is the location for self pickup?
- Self Pickup will be at Postal Code 541305. For customer who opted for this will receive a pickup notification sent to their contact information (email/SMS) depending which you have inserted once the order is ready for pickup.
What are the pickup timings?
- Pickup is scheduled anytime between 10am to 11pm. You will have to arrange via WhatsApp for the specific day and re-arrange if unable to pickup on the scheduled day.
Do my parcel have a tracking number?
- All parcels have a tracking number, you can kindly trace your parcel on www.easyparcel.com with the tracking number provided to you upon despatch.
Do you have a discount code?
- You can find our discount codes here.
When can I get my order after making payment?
- You will receive your order 2-4 working days including delivery upon placing order. 1-2 working days if you opted for pick-up. For more urgent orders, do contact us on WhatsApp at +65 8950-8831 or email us email@example.com.
Do you accept urgent orders?
- We do, depending on the current orders on hand. Reach out to us on Whatsapp +65 8950-8831. Rest assured, we will not accept urgent orders if we are not confident in fulfilling in time.
Do you accept bulk orders? Is there a discounted rates?
- Yes, we accept bulk orders. Kindly email us at firstname.lastname@example.org or Whatsapp +65 8950-8831 to enquiry.
What happens if my order was damaged during shipment?
- All orders are packed promptly with bubble wrapped. In an unlikely event that the product is damaged during shipment, kindly take a few snapshots and Whatsapp to +65 8950-8831 or email email@example.com. Our staffs will attend to the matter ASAP.
Can I do an exchange or refund after placing an order?
- Due to the nature of customise goods, we are unable to do an exchange or a refund. Kindly ensure that selections of products, quantities, font, font colour and text for item is correct before submitting your order.
Can I make amendments to my order?
- No changes can be made once orders are submitted.
- Kindly ensure that selections of products, quantities, font, font colour and text for item is correct before submitting your order.
Don't see what you're looking for?
- Reach us on WhatsApp +65 8950-8831
- Email us at firstname.lastname@example.org