Damages and issues
Please inspect your order upon receiving within 3 days and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exchanges
If you had received a defective, damaged or wrong item, exchanges will be made for you.

Refunds
Due to the nature of custom goods, we are unable to offer a refund. 

We are open to your feedbacks at shopficklesg@gmail.com.